Privacy Policy – Mover Manchester

Mover Manchester is a trading name of BRITANIA LOGISTIC LTD (Company Number 12660219). We are committed to protecting your privacy and handling your personal data in full compliance with UK GDPR and applicable data protection laws.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or enquire about our specialist removal services, which are provided by BRITANIA LOGISTIC LTD.

1. Data Controller

BRITANIA LOGISTIC LTD is the data controller responsible for your personal data.

• Company Name: BRITANIA LOGISTIC LTD
• Company Number: 12660219
• Email: info@movermanchester.co.uk
• Phone: 0161 706 2733

2. Data We Collect

We only collect personal data that you voluntarily provide when submitting an enquiry or booking a service, such as:

• Name
• Email address
• Phone number
• Moving addresses and preferred dates
• Details about your requirements (e.g., piano, fragile items, packing needs)

We do not collect payment details on this website.

3. How We Use Your Data

Your personal data is used exclusively to:

• Respond to your enquiry and provide accurate quotations
• Arrange and deliver specialist services including Man & Van, piano removals, packing, end-of-tenancy cleaning, and national removals
• Send service-related updates (e.g., confirmation, timing)
• Improve our customer service

We do not use your data for marketing unless you explicitly opt-in.

4. Legal Basis for Processing

Processing is based on:

• Contractual necessity – to provide quotations and perform the requested services
• Legitimate interests – to respond to enquiries and manage operations
• Consent – for any optional marketing communications

5. Cookies and Analytics

We use only essential cookies necessary for website functionality. No third-party analytics or tracking cookies are used.

Full details are available in our separate Cookie Policy.

6. Data Sharing

We never sell your personal data. It may only be shared with:

• Trusted subcontractors strictly required to fulfil your service
• Professional advisors (e.g., legal or accounting) where necessary
• Regulatory authorities if required by law

7. Data Security

We employ robust technical and organisational measures, including secure HTTPS encryption and restricted internal access, to safeguard your data.

8. Data Retention

Enquiry data is retained for up to 12 months for follow-up purposes. Service records are kept for 7 years to meet legal, tax, and insurance obligations.

9. Your Rights

Under UK GDPR you have the right to:

• Access your data
• Request rectification or erasure
• Restrict or object to processing
• Withdraw consent
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

Contact us using the details in Section 1 to exercise any rights.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be published here with an updated effective date.

11. Contact Us

For privacy questions or concerns, please contact BRITANIA LOGISTIC LTD using the contact details above.

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Thank you for trusting Mover Manchester with your specialist moving needs in Manchester and beyond.