Privacy Policy

Last Updated: May 29, 2025

Mover Manchester ("we," "us," or "our"), operated by Britania Logistics LTD (Company No: 12660219), is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, process, and secure your personal data when you use our website or engage our removal services in Greater Manchester and the UK. By accessing our site or services, you consent to the practices described below.

1. Data We Collect

We gather the following types of data:

• Contact Details: Name, email, phone number, and address submitted via our quote form or contact inquiries.
• Move Information: Details about your relocation (e.g., move date, addresses, property type) provided during booking.
• Website Usage: Data on your site interactions (e.g., IP address, browser, pages viewed) collected through cookies and analytics.
• Correspondence Records: Emails, calls, or messages exchanged with our team.

2. Purpose of Data Use

Your data enables us to:

• Deliver and coordinate piano removals, house removals, and cleaning services.
• Process and respond to quote requests.
• Enhance user experience through website analytics.
• Maintain communication regarding your move.
• Meet legal and regulatory requirements.

3. Legal Grounds for Processing

We process data based on:

• Contractual Necessity: To fulfill our service obligations.
• Consent: For optional data collection (e.g., cookies).
• Legitimate Interests: To improve our packing services and customer support.
• Legal Compliance: To adhere to UK laws.

4. Data Sharing

We may share data with:

• Trusted Partners: Service providers (e.g., analytics, payment systems) bound by confidentiality agreements.
• Authorities: When legally required or to protect our rights.
• Business Transitions: During mergers or acquisitions (with notification).

We never sell your personal information.

5. Data Retention Periods

We keep data only as long as needed:

Data Type	Retention Period
Contact Details	3 years post-service for legal purposes
Move Information	3 years after move completion
Website Usage	120 days for analytics

6. Your Data Rights

Under UK GDPR, you can:

• Access: View your stored data.
• Correct: Update inaccurate information.
• Delete: Request data removal (where permissible).
• Restrict: Limit data processing.
• Transfer: Obtain your data in a portable format.
• Object: Challenge processing based on legitimate interests.

Contact us at info@movermanchester.co.uk to exercise these rights.

7. Cookies and Analytics

We use cookies to improve your experience. Visit our Cookie Policy for more information.

8. Security Measures

We employ robust safeguards (e.g., encryption, secure servers) to protect your data, though no system is entirely secure.

9. Data Transfers

Data is processed in the UK. If transferred outside the EEA, we use safeguards like Standard Contractual Clauses.

10. Policy Updates

Updates to this policy will be posted here with a revised “Last Updated” date.

11. Contact Us

For privacy inquiries, reach us at:

• Email: info@movermanchester.co.uk
• Phone: +44 751 0077 183
• Address: 13 Woodhouse Road, Manchester, M22 1PZ, UK

12. Contact Form

13. Frequently Asked Questions

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